Returns & Exchanges
At Cavalier Gastown, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a 14-day return or exchange window for all unworn, original-condition items.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the item in its original packaging, including all tags, certificates, and the original receipt to ensure a smooth processing experience.
Ship to Gastown
Affix the provided shipping label or use a tracked courier service to send your package to our Vancouver boutique location.
Inspection and Refund
Once our specialists verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing