Frequently Asked Questions
Everything you need to know about our curated collections and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery can take 10-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition releases and sale items may be final sale.
Do you offer international shipping?
Yes, Cavalier Gastown ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How do I ensure I am ordering the right size?
Each product page includes a detailed size guide. Since we curate brands from around the world, we recommend checking the specific measurements provided for each garment to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and Shop Pay installments.
Are the products authentic?
Absolutely. We work directly with designers and authorized distributors to ensure that every item sold at Cavalier Gastown is 100% authentic.